Effective Date: August 18, 2026
Company: CHINA LZXCV COMPANY
1. Shipping Scope
We support global shipping, covering North America, Europe, Australia, Southeast Asia and other mainstream overseas markets. Individual remote regions and countries with special trade restrictions are not supported for delivery, and we will notify customers in advance.
2. Processing Time
All orders will be processed and shipped within 1-5 working days after successful payment (excluding weekends and holidays). Handmade customized products require longer production time, and the specific delivery time shall be subject to the order prompt.
3. Shipping Time (Estimated)
- USA / Europe: 7-15 working days
- Australia / Canada: 8-18 working days
- Southeast Asia: 5-10 working days
The above time is for reference only. Actual delivery time is affected by logistics efficiency, customs clearance and holiday peak seasons.
4. Shipping Fee Standard
Shipping fees are automatically calculated by the system according to product weight, volume and destination country. We will launch free shipping activities for specific regions and order amounts from time to time, subject to the real-time display on the website checkout page.
5. Customs & Tariff Instructions
International orders may incur local import duties, taxes and customs clearance fees, which shall be borne by the buyer. We do not undertake any tariff expenses generated by overseas orders. Customers can check the local import tax rules in advance according to their country/region.
6. Logistics Tracking
After the order is shipped, we will send the logistics tracking number to your reserved email. You can track the real-time transportation status through the official logistics platform. Please check the logistics information regularly and sign for the package in time.
7. Lost & Damaged Package Solution
- If the package is lost during transportation, we will confirm with the logistics company and provide full refund or reshipment service for free
- If the product is damaged during transportation, please provide unboxing video and photos within 48 hours after receiving the package, and we will arrange after-sales compensation
8. Force Majeure
We are not responsible for shipping delays caused by force majeure factors including natural disasters, epidemic control, local policy adjustments, customs detention and logistics system failures.
9. Undeliverable & Returned Package
If the package is returned due to incorrect customer address, unsuccessful delivery or long-term unclaimed package, the resulting return shipping fee and loss shall be borne by the buyer.